Last Updated: 2025/07/24]

Welcome to Velvet Essence. By accessing or using our website (www.velvetessence.co.za), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our site. If you do not agree with any part of these terms, please do not use our website.

1. GENERAL USE

This website is provided for your personal and non-commercial use. You agree to use it in accordance with all applicable South African laws and not to misuse, interfere with, or attempt to disrupt the functionality or security of the site.

2. INTELLECTUAL PROPERT

All content on this website — including text, logos, images, product descriptions, graphics, and design — is the property of Velvet Essence and is protected under South African and international copyright and trademark laws. No content may be copied, reproduced, republished, or used without prior written permission.

3. PRODUCT INFORMATION & PRICING

We aim to ensure all product descriptions, images, and prices are accurate and up-to-date. However, Velvet Essence reserves the right to modify or discontinue products, update prices, and correct errors at any time without notice. Availability is subject to change.

4. ORDERS & PAYMENTS

By placing an order on this website, you confirm that:

  • All information you provide is accurate and complete.
  • You are legally authorised to use the selected payment method.
  • Orders are subject to acceptance, availability, and confirmation.

We reserve the right to cancel or refuse any order for reasons including suspected fraud, stock unavailability, or pricing errors.

5. RETURNS & REFUNDS

Returns and refunds are handled according to our Refund & Return Policy, which is available on this website. Please review it carefully before making a purchase.

6. PRIVACY POLICY

Your privacy is important to us. Personal information collected through this website is handled in accordance with our Privacy Policy, which complies with South Africa’s Protection of Personal Information Act (POPIA).

7. THIRD-PARTY LINKS

Our website may contain links to third-party websites. These are provided for convenience only. Velvet Essence is not responsible for the content, terms, or privacy practices of external sites.

8. LIMITATION OF LIABILITY

Use of this website and our products is at your own risk. Velvet Essence shall not be liable for any damages (direct, indirect, incidental, or consequential) arising out of access to, use of, or inability to use this website or any product purchased through it.

9. USER CONTENT

Any reviews, comments, or feedback submitted to Velvet Essence via the website or social media become our property and may be used for marketing, improvement, or promotional purposes unless otherwise stated.

10. MODIFICATIONS

Velvet Essence reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website after changes are posted constitutes your acceptance of the updated terms.

11. GOVERNING LAW

These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from the use of this website will fall under the exclusive jurisdiction of South African courts.

CONTACT US

If you have any questions regarding these Terms and Conditions, please contact us at:

📧 info@velvetessence.co.za
📍 Mbombela, Mpumalanga, South Africa