Last Updated: 2025/07/24

At Velvet Essence, we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA). This policy explains how we collect, use, store, and protect your information when you visit our website or interact with us.

1. INFORMATION WE COLLECT

When you visit our website or place an order, we may collect the following personal information:

  • Your name and contact details (email, phone number)
  • Billing and delivery addresses
  • Payment details (processed securely via third-party providers)
  • Order and purchase history
  • Website usage data such as your IP address and browsing behavior (via cookies)

We only collect information that is necessary to provide our products and services to you.

2. HOW WE USE YOUR INFORMATION

We may use your information to:

  • Process and deliver your orders
  • Communicate with you about your order, promotions, or updates
  • Improve our website and shopping experience
  • Respond to enquiries or customer support requests
  • Comply with legal obligations

We will never sell or rent your personal information to third parties for marketing purposes.

3. DATA PROTECTION & STORAGE

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, or disclosure. Your data is stored securely and only kept for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

4. COOKIES

Our website uses cookies to improve your browsing experience and understand how you interact with our site. You can choose to disable cookies in your browser, but some features of the site may not work properly.

5. YOUR RIGHTS UNDER POPIA

You have the right to:

  • Access the personal information we hold about you
  • Request corrections or updates to your data
  • Request the deletion of your data (where legally allowed)
  • Object to the processing of your personal information

To exercise any of these rights, please contact us using the details provided below.

6. THIRD-PARTY SERVICES

We may use trusted third-party providers (e.g. payment gateways, couriers, analytics services) to help deliver our services. These providers only have access to the personal information needed to perform their tasks and must also comply with privacy standards.

7. CHILDREN’S PRIVACY

We do not knowingly collect personal information from anyone under the age of 18 without parental consent. If you believe a child has provided us with personal information, please contact us and we will remove it immediately.

8. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

9. CONTACT US

If you have any questions or would like to access, correct, or delete your personal information, please contact us at:

📧 info@velvetessence.co.za
📍 Mbombela, Mpumalanga, South Africa